Super Important Questions
WHAT IF I NEED TO CANCEL MY CLASS?
Cancellations made at least 12 hours prior to the class or appointment start time will be credited back to your account for future use. If you need to switch to another class you must do so outside the 12 hour cancellation policy or your session will be considered utilized and you will need to book a new class.
Alternatively, you’re welcome to send someone to take your place, regardless of what package you have, even if it’s a non-shareable package. Contact the studio you’re booked for and our Front Desk Rockstars will ensure your buddy is set to go. Please note, your buddy must have an account with Elev8. All new students are required to arrive 15-minutes before class begins so the instructor can provide a brief orientation of the machine and method. We thank you in advance for understanding!
WHAT IF I AM RUNNING LATE TO CLASS?
Sometimes things come up, and we get that. We have a limited number of machines so if you are registered for a class and have not arrived by the class start time, your spot may be given to a waitlisted or drop-in student. You may still join class late if a machine is available when you arrive.
To ensure your safety, if you have never tried the Elev8 Method and are late, you will not be permitted to participate in the class. All new students are required to arrive 15-minutes before class begins so the instructor can provide a brief orientation of the machine and method. We thank you in advance for understanding!
DO I NEED TO WEAR GRIP SOCKS?
Yes, all Elev8’ers are required to wear grip socks during class. Rest assured, you can purchase them at the studio.
CAN I SHARE MY PACKAGE WITH A FRIEND?
Most of our packages are eligible for sharing. To share your package with a friend please ensure they have created an account on our website. Once they have an account you can contact the respective studio to have them linked to your package. Please note that we cannot transfer classes to another account, rather they are linked to your package and can book using your sessions through their own account. You can link as many people as you’d like!
HOW CAN I SIGN UP FOR YOUR ADVANCE CLASSES?
Our advance class – Arms, Abs, Obliques – requires a minimum of 10 Elev8 Full Body classes before joining. They’re a ton of fun but we want our new friends to have a base of support before they take the fast moving, super challenging classes!
HOW DOES THE WAITLIST FOR CLASS WORK?
SHOULD MY FIRST CLASS BE A PRIVATE SESSION?
Our classes accommodate a wide range of fitness levels and our team is trained to work with a variety of clientele to meet your individual physical needs.
Private sessions are great for those who are new to exercising, recovering from an injury, or simply love the freedom to book outside of the Elev8 class schedule.
HOW OFTEN SHOULD I TAKE CLASS?
CAN I WORKOUT AT ELEV8 IF I AM PREGNANT?
Yes, you can! At Elev8, we offer a 45-minute OB-Gyn-approved class specifically designed to offer holistic benefits for pregnancy, post-birth, in active recovery, and post-operation. These classes are open to everyone, including those who are active in their pre/post-natal journey, new to fitness, or new to Elev8. Our highly trained staff are committed to offering the safest and most effective workout for you, wherever you may be in your pre or post natal journey.
WHAT TO BRING (AND NOT BRING) TO CLASS?
- Water bottle: we have a refillable filtered water station
- Grip socks: we sell them in all locations
- Government ID: to access our BGC Studio, and obtain a locker key in Podium and BGC
- Lockers are available for use in Podium and BGC
- Towels are provided in all studios
- Children are allowed only if they have an adult supervisor
- Please refrain from bringing valuable items that are not needed for your workout