WHAT IF I NEED TO CANCEL MY CLASS?
Cancellations made at least 12 hours prior to the class or appointment start time will be credited back to your account for future use. If you need to switch to another class you must do so outside the 12 hour cancellation policy or your session will be considered utilized and you will need to book a new class.

Because we only have a limited amount of machines, we do not offer refunds. If you need to cancel within 12 hours of the class start time, you will lose the class credit.

More Questions?

Get in touch!

WHAT IF I AM RUNNING LATE TO CLASS?

Sometimes things come up, and we get that. We have a limited number of machines so if you are registered for a class and have not arrived by the class start time, your spot may be given to a waitlisted or drop-in student. You may still join class late if a machine is available when you arrive.

To ensure your safety, if you have never tried the Elev8 Method and are late, you will not be permitted to participate in the class. All new students are required to arrive 15-minutes before class begins so the instructor can provide a brief orientation of the machine and method. We thank you in advance for understanding!

DO I NEED TO WEAR GRIP SOCKS?

Yes, all Elev8’ers are required to wear grip socks during class. Rest assured, you can purchase them at the studio.

CAN I SHARE MY PACKAGE WITH A FRIEND?

Most of our packages are eligible for sharing. To share your package with a friend please ensure they have created an account on our website. Once they have an account you can email info@elev8.ph to have them linked to your package. Please note that we cannot transfer classes to another account, rather they are linked to your package and can book using your sessions through their own account. You can link as many people as you’d like!

HOW CAN I SIGN UP FOR YOUR ADVANCE CLASSES?

Our advance class – Arms, Abs, Obliques – requires a minimum of 10 Elev8 Full Body classes before joining. They’re a ton of fun but we want our new friends to have a base of support before they take the fast moving, super challenging classes!

HOW DOES THE WAITLIST FOR CLASS WORK?

If class is full you can add yourself to the waitlist. You will receive a confirmation email if a spot opens up and you’ve been added to class. If you are added to class within the 12 hour cancellation policy and you can no longer attend due to late notice, you can be removed from class without losing your session. If you don’t make if off the waitlist, your session will not be taken from your account.

SHOULD MY FIRST CLASS BE A PRIVATE SESSION?

Our classes accommodate a wide range of fitness levels and our team is trained to work with a variety of clientele to meet your individual physical needs.

Private sessions are great for those who are new to exercising, recovering from an injury, or simply love the freedom to book outside of the Elev8 class schedule.

HOW OFTEN SHOULD I TAKE CLASS?
The Elev8 Method is designed to work your body to the point of muscle fatigue. Each individual is different; listen to your body based upon your fitness level and the intensity of which you’re working out at. We recommend 2-4 times a week to allow your body time to recover and repair.
CAN I WORKOUT AT ELEV8 IF I AM PREGNANT?
Our highly trained staff is committed to offering the safest and most effective workout for both you and baby. If you’ve been active with us prior to your pregnancy, you can take any Full Body class. In our 45-minute Bump + Burn class you will find a modified Elev8 workout designed to offer you holistic benefits from pregnancy to post-birth. It is perfect for women who are new to Elev8 that are either pregnant or have given birth in the last six months. These classes are open to all women, including those that are active in their pregnancy, those who are new to Elev8 but aren’t pregnant, or even Elev8’ers looking for an active recovery class. Get in touch with our Lead Instructor for more information on our Bump + Burn program.
WHAT TO BRING (AND NOT BRING) TO CLASS?
GENERAL TERMS AND CONDITIONS
All sales are final. Most packages are eligible for sharing. Classes are not eligible for refund or exchange. Instructors and classes are subject to change without notice. Please visit the class schedule for updates. All classes must be prepaid and booked through our online scheduling platform.